How to Cancel Auto Renewal on MTN Nigeria

Auto-renewal services can be convenient when you want seamless access to mobile data, airtime, or subscriptions on your MTN line. However, if you’re no longer interested in a particular service or subscription, you might want to cancel the auto-renewal to avoid unwanted deductions. In this guide, we’ll walk you through how to cancel auto-renewal on MTN for different services, including data plans, subscriptions, and value-added services.

Why Cancel Auto Renewal on MTN?

Auto-renewal can be useful, but it can also result in unexpected charges if you forget to unsubscribe from services you no longer use. By canceling auto-renewal, you regain control over your spending and ensure that only the services you want are active.

Here’s a step-by-step guide on how to cancel MTN auto-renewal for various services.

How to Cancel MTN Data Plan Auto Renewal

MTN offers several data plans that auto-renew at the end of their validity period. Here’s how to stop the auto-renewal feature for data bundles:

1. Using SMS

• To cancel auto-renewal, send the keyword NO to 312.
• For example, if you subscribed to a daily plan and want to cancel auto-renewal, send NO followed by the plan code to 312.

2. Using USSD Code

• Dial *312#, then select the option to manage your data plan.
• Follow the prompt to cancel the auto-renewal.

3. MTN  App

• Download the MTN Nigeria App from the  app store.
• Log in using your phone number and OTP (One-Time Password).
• Navigate to the data plan section and turn off auto-renewal for the active plan.

Common MTN Data Plans Auto-Renewal Deactivation

How to Cancel MTN Value-Added Service Auto Renewal

MTN offers a variety of value-added services (VAS) like Caller Tunes, MTN Play, and more, which often auto-renew. If you’re subscribed to any of these services and want to cancel auto-renewal:

1. Canceling Caller Tunes Auto-Renewal

• Send STOP to 4100 to stop Caller Tunes auto-renewal.

2. MTN Play Subscription

• To cancel auto-renewal for MTN Play subscriptions, text STOP to 312 or 5005.

3. Using MyMTN App

• You can also use the MyMTN App to view and manage all your subscriptions, including VAS. Navigate to the “Manage Services” section to cancel subscriptions.

Deactivation of Common MTN VAS Auto-Renewal

How to Cancel MTN Data Share Auto Renewal

If you’re sharing data with others on the MTN network through the MTN Data Share service and wish to cancel auto-renewal:

1. Dial 3125#.
2. Select “Manage Data Share” and follow the prompt to stop auto-renewal.

This method works for data bundles you’ve shared with other MTN numbers, ensuring you don’t accidentally renew a shared plan.

Canceling Auto-Renewal for Social Media Bundles

MTN offers social media bundles, such as WhatsApp, Facebook, and Instagram bundles, that may also auto-renew. Here’s how to cancel:

1. Using SMS

• Send STOPSM to 312 to cancel auto-renewal for social media bundles.

2. Using USSD Code

• Dial 3123#, and choose the option to manage your subscription.
• Follow the prompts to stop auto-renewal.

How to Cancel Auto-Renewal for MTN XtraValue Plan

MTN’s XtraValue plans bundle airtime and data for calls and browsing. Here’s how to cancel the auto-renewal of an XtraValue plan:

1. Send NOXTRA to 312.
2. Alternatively, dial 1232# and select the XtraValue plan you’re subscribed to, then cancel auto-renewal.

Checking Active Subscriptions on MTN

To avoid auto-renewal charges, it’s important to periodically check what services you’re subscribed to. Here’s how you can check your active subscriptions:

1. USSD Code: Dial 1235*1# to view active subscriptions.
2. SMS: Send STATUS to 312 to receive a list of active services.
3. MyMTN App: Log into the app and navigate to the “Manage Services” section to check your subscriptions.

Contact MTN Customer Care for Assistance

If you’re having trouble canceling auto-renewal on your own, MTN’s customer service team is available to assist. You can reach them through the following methods:

• Call: Dial 180 from your MTN line to speak with a customer care representative.
• MTN Chat: Visit the MTN Nigeria website and use the live chat feature.
• Social Media: Reach out via MTN’s official Twitter handle (@MTNNG) or Facebook page (MTN Nigeria).

Frequently Asked Questions (FAQs)

1. Can I cancel auto-renewal if I’m not using the service anymore? Yes, you can cancel auto-renewal for any service you’re not using by following the steps above for that particular service.

2. How do I know if auto-renewal is active on my MTN line? You can check your active subscriptions by dialing 1235*1# or sending STATUS to 312.

3. Will I get a refund for unused auto-renewed data or subscriptions? No, MTN does not typically offer refunds for unused services after auto-renewal.

4. Can I restart auto-renewal after canceling it? Yes, you can manually restart auto-renewal by subscribing to the service again through USSD, SMS, or the  MyMTN  app.

Canceling auto-renewal on MTN is a straightforward process that ensures you don’t pay for services or plans you no longer need. Whether it’s a data plan, value-added service, or social media bundle, you can stop auto-renewal using SMS, USSD, or the MyMTN app. Always review your active subscriptions periodically to ensure you’re only paying for what you use.

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