FAQ

As an End-user, you may load your wallet and subsequently buy airtime from the wallet balance for ease of planning and payment without activating your account. As a Reseller or Business you must activate your wallet to enable you earn commission on airtime, data sales and all of our products. To load your wallet, click Credit wallet from your dashboard, after that crediting your wallet, click on become a reseller then follow the simple steps. You can save your card on our fully secured and encrypted environment, so that you will not have to input your 16/19-digit PAN number for subsequent transactions.

The minimum wallet funding on SubBase is N100 and a maximum limit as defined by each service. The maximum limits for Bill payments and fund transfers is as defined by your bank and can be adjusted by personal request to the bank.

You can make payment for all transaction types using Naira MasterCard, Visa or Verve card. The card can be a Debit/Pre-paid/Credit Card.

No. You don't need any paper work to register as an End-User or Agent. All you need do is select which category of user you want to belong. All registration is done and completed once.

Click on the "Change password" link on the home settings page and follow the instructions given.

Check your internet connection; Check your E-mail and Password; Use "Forgot Password" if you cannot remember the previous one; If you still have trouble accessing your account, please Contact Us for assistance